... is how my good friend Chris once described me. Tenacious. Is the word for this.
So...not letting it lie, I decided to follow up the unsuccessful paper chase of yesterday.
This time around....I got an apology, even though I had lost my temper, and expleted quite horrendously during my last conversation with a customer care assistant of my energy supplier company.
I decided to keep my cool, keep my sarcasm and not indulge in any expletive usage.
I also apologised that, through sheer frustration, I had lost my cool. The customer care team acknowledged that in light of all of the correspondence that had lead me nowhere, I had every right to be frustrated. Result.
This unresolved situation has gone into the complaints department and that they would do everything possible to get the situation resolved, reimburse me and make the problem a priority case. See, having a foot-stamp and a shout can result in a result.
I always feel badly for loosing my temper, remorseful even. Thing is this, I see red, I let off steam and nothing can stop me from expressing myself, nothing. Fiery. Yes. Temper tendencies. Yes. Tenacious. Yes. Justice in situations. Yes. Finding resolutions. Yes. All of the above. Better out than in. Yes. I'd rather express my feelings and angst than let it sit inside and consume me. And, no, I do not care if I have sounded offensive in particular situations...at the very least, I get my point across...loud and clear. Thank you. That was my point.
So, now after a considerable chunk of my day was occupied with phone calls and one step closer to resolution, I'm happy with this.
This morning, I knew that this would be an unavoidable part of my day.
I started the day with gratitude for another beautiful sunrise and beautiful sunshine. Washing bed linen with a new Eco-laundry liquid (refillable plastic) airing the house and noticing the chill in the air of these early Autumn mornings. I delivered a recycling box to my neighbour. She had said that she did not have a box for her empties and so had been depositing all of her empty wine bottles in my box (I rarely have more than a bottle per week and jam/peanut butter/mustard/marmalade jars as and when) for the last few months - which was not a big problem. I consume very little alcohol, day to day. My body cannot deal with overconsumption. One-two glasses of wine, these days (with a meal) in one sitting is more than enough.
A friend of mine had a spare glass recycling box and I asked if I could have it for her usage, since the council had not provided her with one. It transpired that she had one, just outside of her front door. Perhaps she had forgotten about it. Perhaps she had simply got accustomed to using my glass box. Anyway. Happy days. She now has two recycling boxes, for glass and will not have to keep on walking around to my drive to deposit them - which makes life easier for her - and I have one which is more than adequate for me.
Then, I was lucky enough to see my friend JD, passing by, who is practicing massage and needs 'guinea-pigs', for her practice. I'm looking forward to this. Her little girl LD is six at the end of the weekend. I can hardly believe that she is this age. She was only two-and-a-half when we first met up in the park. She is a lovely one, and reminds me very much of my own sister (as a child).
Refunds and returns. This looks like the blessings of 'Harvest time'.
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